Doha Airport: Senior Passenger Experience Lead

Qatar Airways; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading airline is looking for a Senior Customer Service Agent in Doha to provide high-level service at Hamad International Airport. The ideal candidate will assist in customer interactions, support service procedures, and ensure customer satisfaction. A Bachelor's degree or relevant experience in customer service is preferred. This position requires shift work, including weekends. Join a dynamic team making airline history.

Qualifications

• Minimum one year of job-related experience in customer service or two years with a High School Diploma.
• Proven ability to deliver high-quality customer service.
• Availability for shift work, including weekends and holidays.

Responsibilities

• Assist the Customer Service Supervisor in filling shift reports.
• Report misuse of company assets and customer properties.
• Support development of procedures for Senior Customer Service Agent.
• Provide accurate information to customers regarding services at the airport.
• Conduct surveys to improve customer satisfaction.

Skills

Customer service excellence

Fluent in English

Computer literacy

Customer-centric operations

Education

Bachelor’s Degree or equivalent

High School Diploma

Job description

A leading airline is looking for a Senior Customer Service Agent in Doha to provide high-level service at Hamad International Airport. The ideal candidate will assist in customer interactions, support service procedures, and ensure customer satisfaction. A Bachelor's degree or relevant experience in customer service is preferred. This position requires shift work, including weekends. Join a dynamic team making airline history.