Deskside Support Engineer

Taozeef; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading recruitment agency is seeking a Deskside Support Engineer in Doha, Qatar. This full-time role involves providing technical support to end-users, troubleshooting IT issues, and ensuring smooth operation of IT equipment. Candidates should have a degree in Computer Science and 5 years of experience, with strong customer service skills in a dynamic environment.

Qualifications

• 5 years of experience in a technical support role.
• Fluent in English and Arabic.
• Capable of working in shifts.

Responsibilities

• Provide onsite technical support to end-users and troubleshoot hardware/software issues.
• Manage user accounts and enforce access restrictions.
• Establish a device refresh cycle for consistent hardware updates.

Skills

Technical troubleshooting

Customer service orientation

Interpersonal skills

Communication skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ITSM platform (SMAX / Manage Engine)

Job description

Taozeef is a leading recruitment agency in Beirut, Lebanon, specializing in providing top talent for various industries. Our mission is to connect businesses with the right candidates and help individuals find their dream jobs.

Position Overview :

We are seeking a highly skilled and experienced Deskside Support Engineer to join our growing team. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of all IT equipment and systems.This is a full-time, permanent position based in Doha, Qatar.

• Provide onsite support and resolution that cannot be resolved by service desk
• Hardware, accessories replacement for the client end users
• Provide support to the VIPs. Our clientacknowledge that there would be VIP staffs in client
• In case a device cannot be remediated and needs a part replacement, onsite resource to communicate the same with service desk, Store Manager and get the spare part.
• Identify root causes of recurring issues and proactively implement solutions to prevent their recurrence.
• Establish and manage a device refresh cycle to ensure consistent hardware updates, enhancing both performance and security.
• Format and reimage devices with standardized configurations prior to deployment.
• Perform hardware testing and upgrades as necessary to enhance the performance and reliability of IT equipment.
• Assist in onboarding and deliver initial training on products or services to ensure user familiarity and reduce subsequent inquiries.
• Replace outdated or faulty PCs while adhering to secure data disposal practices.
• Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches.
• Manage user accounts and enforce access restrictions in accordance with our client standards.
• Develop and maintain standard templates for consistent and accurate communication across our clientchannels, including emails, the ticketing system, and the chatbot.
• Should be able to work in shifts

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 years of experience in a technical support role.
• Fluent in English and Arabic
• Working knowledge on ITSM platform like SMAX / Manage Engine
• Excellent interpersonal skills with a friendly and patient demeanor
• Capable of building positive relationships with users.
• Strong customer service orientation, with the ability to remain calm and accommodating under pressure.
• Exceptional communication skills, both verbal and written, to effectively convey technical information to non-technical users.