Customer Support Specialist

Boeing; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading aerospace company is seeking a Customer Support Specialist in Doha, Qatar. The role involves managing customer relationships, providing exceptional support, and collaborating with internal teams. Ideal candidates should have experience in the aerospace industry and strong problem-solving skills. The position offers the potential for international work-related travel and is not contingent upon program awards.

Qualifications

• Experience in the Aerospace industry.
• Strong communication and problem-solving skills.
• Ability to work cross-functionally and collaborate.

Responsibilities

• Create and maintain customer relationships.
• Interacts with customers via meetings and calls.
• Responsible for customer account health and support.

Skills

Strong communication and problem-solving skills

Ability to work and collaborate cross-functionally

Experience in the Aerospace industry

Understanding supply chain process

Experience developing presentations for executive leadership

Eager to learn and grow

Minimal travel ability

Tools

SAP knowledge

Job description

Overview

Customer Support Specialist – Boeing Qatar Incorporated. Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and the selected candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.

Responsibilities

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face-to-face/virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operations.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners.
• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills/Experience)

• Experience in the Aerospace industry.
• Understands supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to work and collaborate cross-functionally across multiple organizations.
• Eager to learn and grow.
• Ability for minimal travel domestically and internationally.

Preferred Qualifications (Desired Skills/Experience)

• SAP knowledge.
• Engineering / Technical experience.
• Account management, customer support experience.

This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate\'s ability to satisfy all Qatar labor and immigration formalities.

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program This position is not contingent upon program award.

Shift: Not a Shift Worker (Qatar).