Customer Service Representative (for a Government Entity)

Talent Leaders Inc.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading recruitment agency in Qatar seeks a Customer Service Representative to manage dual-language interactions. The ideal candidate must have over 3 years in customer service, be fluent in English and Arabic, and be available immediately with a valid QID. Responsibilities include resolving queries and ensuring client satisfaction.

Qualifications

• Minimum of 3 years’ experience in a customer service role.
• Bilingual proficiency in English and Arabic is mandatory.
• Must be locally available in Qatar with a valid QID.

Responsibilities

• Handle inbound and outbound customer interactions courteously.
• Manage and resolve customer complaints effectively.
• Maintain accurate records of customer interactions.

Skills

Bilingual proficiency in English and Arabic

Strong customer service background

Excellent communication skills

Ability to manage high volumes of inquiries

Strong computer literacy

Tools

Microsoft Office

CRM tools

Job description

Role Summary

Talent Leaders LLC has been exclusively mandated to recruit a Customer Service Representative on behalf of a prestigious Government entity in Qatar. We are looking for a bilingual professional with a strong background in customer service, fluent in both English and Arabic, who is currently based in Qatar and can join immediately.

Key Responsibilities

• Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic).
• Manage and resolve customer complaints by providing appropriate solutions and alternatives.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Escalate unresolved issues to the appropriate departments as needed.
• Ensure customer satisfaction and provide professional client support at all times.
• Coordinate internally with relevant departments to follow up on customer cases.
• Contribute to continuous improvement of customer service procedures and standards.

Required Qualifications & Skills

• Minimum of 3 years’ experience in a customer service role, preferably in a government, telecom, or service-sector environment.
• Bilingual proficiency in English and Arabic (verbal and written) is mandatory.
• Must be locally available in Qatar with a valid QID.
• Must be able to join immediately.
• Strong computer literacy and familiarity with Microsoft Office and CRM tools.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and manage high volumes of inquiries effectively.
• A customer-centric mindset with high attention to detail.