Customer Service Representative

ELEVUS ‑ PEOPLE & BUSINESS RESULTS, LDA; Qatar; On-site; QAR 40,000 - 50,000; Full time

Job summary

A logistics company in Qatar is seeking a Customer Service Representative to manage shipment bookings and monitor deliveries. The ideal candidate should have a diploma and 2-3 years of experience in customer service, preferably in the logistics sector. Familiarity with GCC market customs and modern WMS systems is required. Join this dynamic team to enhance customer satisfaction and streamline operations.

Qualifications

• 2-3 years of experience in a customer service role.
• Previous experience in the logistics industry is preferred.
• Working knowledge of Office and web applications.

Responsibilities

• Book and track progress of shipment.
• Monitor and update the pipeline of deliveries.

Skills

Customer service

Logistics knowledge

Office and web applications

Modern WMS systems

Education

Diploma in a relevant field

Job description

About the job Customer Service Representative

Job Description

• Book and track progress of shipment
• Monitor and update the pipeline of deliveries

Qualifications

• Diploma in a relevant field
• 2-3 years of experience in a customer service role
• Previous experience in the logistics industry is a preferred
• Middle East/GCC Experience
• Working knowledge of Office and web applications
• Experience in using modern WMS systems including barcoding, Master data, RF, etc..

Market/Industry/Functional Knowledge:

• Strong knowledge of the GCC logistics market
• Strong knowledge of local and regional customs procedure and legislation
• Understand and be able to exploit customer opportunities within and outside of Qatar