Customer Service Assistant

Azadea Group; Al Rayyan; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading retail company in Qatar is seeking a Customer Service Assistant to enhance customer satisfaction by interacting with shoppers, resolving issues, and maintaining a detailed customer database. The ideal candidate will have at least 2 years of retail experience, knowledge of sporting products, and the ability to comply with company policies. Responsibilities include assisting customers, monitoring fitting rooms, and performing cashier duties. This role offers a dynamic work environment focused on customer engagement.

Qualifications

• 2 years of experience in the retail industry, preferably in Customer Service.
• Strong knowledge of sporting products and events.

Responsibilities

• Interact with customers to resolve inquiries and complaints.
• Maintain customer database accurately.
• Ensure compliance with policies and customer service standards.
• Greet customers and assist with a smooth shopping experience.
• Monitor cleanliness of fitting rooms.

Skills

Customer service skills

Communication skills

Problem-solving skills

Knowledge of sporting events

Education

Bachelor's Degree

Job description

Job Description - Customer Service Assistant (CUS000013)

Job Number:

CUS000013

Description

• Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source.
• Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’ inquiries, comments and complaints, as well as the action taken for future reference.
• Ensure that the brands’ and companies’ policies and procedures are respected as requested by the Manager and that customer service standards are being portrayed, established and complied at all times.
• Greet every customer as he/she enters the shop, release them from their purchase bags in order to allow a smooth shopping experience.
• Call customers after the delivery service in order to get feedback and monitor customer satisfaction.
• As requested, perform the duties of the Cashier including the opening and closing of the shop.
• Handle customers/staff announcement, and ensure appropriate music is being played at the right volume.
• Monitor fitting rooms on an on-going basis in order to ensure their cleanliness and tidiness at all times.

Qualifications

• Bachelor's Degree is a plus.
• 2 years of experience in retail industry; experience in Customer Service is a major plus.
• Active participation in at least one sporting activity and strong knowledge of sporting events and products.