Customer Experience Specialist – Retail

Azadea Group; Al Rayyan; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading retail company in Qatar is seeking a Customer Service Assistant to enhance customer satisfaction by interacting with shoppers, resolving issues, and maintaining a detailed customer database. The ideal candidate will have at least 2 years of retail experience, knowledge of sporting products, and the ability to comply with company policies. Responsibilities include assisting customers, monitoring fitting rooms, and performing cashier duties. This role offers a dynamic work environment focused on customer engagement.

Qualifications

• 2 years of experience in the retail industry, preferably in Customer Service.
• Strong knowledge of sporting products and events.

Responsibilities

• Interact with customers to resolve inquiries and complaints.
• Maintain customer database accurately.
• Ensure compliance with policies and customer service standards.
• Greet customers and assist with a smooth shopping experience.
• Monitor cleanliness of fitting rooms.

Skills

Customer service skills

Communication skills

Problem-solving skills

Knowledge of sporting events

Education

Bachelor's Degree

Job description

A leading retail company in Qatar is seeking a Customer Service Assistant to enhance customer satisfaction by interacting with shoppers, resolving issues, and maintaining a detailed customer database. The ideal candidate will have at least 2 years of retail experience, knowledge of sporting products, and the ability to comply with company policies. Responsibilities include assisting customers, monitoring fitting rooms, and performing cashier duties. This role offers a dynamic work environment focused on customer engagement.