Customer Care Agent - 12 months

PPL Dynamics; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading insurance company in Doha seeks a Customer Support Representative with 2-4 years of experience in the insurance field, preferably medical insurance. The role involves attending customer calls, coordinating with the operations team, and ensuring timely escalations to management. Arab Nationals are encouraged to apply.

Qualifications

• Minimum experience required is 2 to 4 years within insurance, preferably medical insurance.
• Arab National.

Responsibilities

• Attending customer telephone calls.
• Coordinating with operations team for the required information.
• Providing email support.
• Ensuring issues are escalated to the team manager.

Job description

Responsibilities

• Attending customer telephone calls which lands on the designated numbers
• Coordinating with operations team for the required information to be shared with the customers.
• E mail support which involves
• Coordinating with operations team to ensure the required queried raised has been addressed and completed.
• Ensuring the customers are given right information as required by them.
• Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers

Requirements

• Minimum experience required is 2 to4 years within insurance preferably medical insurance
• Arab National