Customer Care Agent - 12 months

People Dynamics; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A local business in Doha is seeking a Customer Care Agent for a 12-month contract. The ideal candidate should have 2-4 years of experience in the insurance industry, preferably medical insurance, and must be an Arab National. Responsibilities include handling customer calls, coordinating information with the operations team, and escalating issues when necessary.

Qualifications

• Minimum experience required is 2 to 4 years within insurance, preferably medical insurance.
• Arab National.

Responsibilities

• Attending customer telephone calls on designated numbers.
• Coordinating with operations team for necessary information.
• Providing email support.
• Ensuring customer queries are addressed.
• Escalating issues to the team manager when needed.

Job description

About the job Customer Care Agent - 12 months

• Attending customer telephone calls which lands on the designated numbers
• Coordinating with operations team for the required information to be shared with the customers.
• E mail support which involves
• Coordinating with operations team to ensure the required queried raised has been addressed and completed.
• Ensuring the customers are given right information as required by them.
• Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers

Requirements

• Minimum experience required is 2 to4 years within insurance preferably medical insurance
• Arab National