Concierge Manager / John Paul

BLR WORLD; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

A leading concierge services company seeks a Concierge Manager in Doha to ensure exceptional service and operations. The role involves leading a dedicated team, managing event logistics, and maintaining strong relationships with members and luxury service providers. This full-time position offers career advancement in a dynamic environment.

Benefits

Job training throughout your professional journey

Innovative work environment

Team cohesion and support

Qualifications

• Proven experience as a supervisor in customer service or hospitality.
• Fluency in spoken and written English and Peninsular Arabic is required.
• Flexibility to work different shifts is necessary.

Responsibilities

• Lead and mentor a concierge team to deliver exceptional service.
• Process incoming member requests and collaborate with service providers for event execution.
• Manage team scheduling and ensure timely conflict resolution.

Skills

Leadership

Team Management

Communication

Problem Solving

Attention to Detail

Education

Bachelor’s or Master’s degree in Management, Business, Hospitality, Tourism or related field

Tools

CRM systems

MS Office

Job description

Founded in 2008 and now a fully owned subsidiary of Accor, John Paul is deploying the elegance of the French lifestyle on an international scale. Our business, and our passion, is to take care of your best customers through our unique know-how and personal skills of our talent. We help strengthen the emotional attachment of your best customers to your brand.

John Paul is the alliance of 280 elite Concierges, 120 marketing, digital, editorial, and events experts, supported daily by over 10,000 prestigious partners worldwide, all united through proprietary CRM, web IOS, Android, and PCI DSS Level 1 certified technology.

Job Description

As the manager, you will oversee the daily operations of our concierge team, serving as the main point of contact for all members and assisting them with requests. You will ensure the highest quality of service experience for our members while maintaining smooth operations, ensuring every member interaction is marked by excellence and luxury care.

Your key responsibilities will include :

1. Lead and mentor a concierge team to deliver exceptional service, fostering a culture of excellence.
2. Manage all event-related tasks, including:
3. Efficiently process incoming member requests and ensure timely responses.
4. Collaborate with service providers to ensure seamless event execution.
5. Ensure accurate registration in the CRM software.
6. Provide feedback and reports to members.
7. Maintain and foster excellent relationships with members.
8. Foster strong relationships with elite service providers and luxury partners to meet members' expectations.
9. Process service payments for members and accurately record invoices for services provided during or outside events.
10. Handle member requests domestically and internationally (restaurant reservations, taxi bookings, shopping, travel arrangements, etc.)
11. Follow up with the line manager to ensure clear communication and timely resolution.
12. Manage team scheduling and facilities management.

Qualifications

• Bachelor’s or Master’s degree in Management, Business, Hospitality, Tourism, or related field.
• Proven experience as a supervisor or similar role in customer service or hospitality.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills, with a natural ability to connect with members and anticipate their needs.
• Strong attention to detail, highly responsible, organized, and reliable.
• Excellent problem-solving skills.
• Proficiency in IT, including MS Office and CRM systems.
• Fluency in spoken and written English and Peninsular Arabic.
• Flexibility to work different shifts.

Additional Information

• The position is to be filled by September 23rd, 2025, at John Paul office in Doha, Qatar.
• Full-time permanent contract (42 hours/week, rotating shifts from Monday to Sunday, 09:00 am to 09:00 pm).
• Uniforms are mandatory and provided by John Paul.
• Work visa authorization process is coordinated by John Paul.

Why Work with John Paul

• Work in an innovative company within a dynamic and rapidly growing sector.
• Join an international company offering career advancement opportunities.
• Job training throughout your professional journey is guaranteed.
• Be part of a cohesive and supportive team.
• John Paul promotes diversity and inclusion and welcomes candidates with disabilities.