Concierge Agent
The Ritz-Carlton Hotel Company, L.L.C.
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Benefits offered by this job
Job summary
The Ritz-Carlton, Doha is seeking a Concierge Agent to provide personalized assistance and local destination expertise, enhancing guest experiences. The role supports the Concierge team in coordinating guest requests, arranging transportation, making reservations, and ensuring a seamless, memorable stay in line with Marriott standards.
Candidates should possess strong English communication, a hospitality background, and a passion for delivering exceptional service in a luxury hotel setting.
Qualifications
- High School Diploma or Hospitality Diploma.
- Previous experience in Front Office, Concierge, Guest Relations, or Customer Service preferred.
- Luxury hotel experience is an advantage.
Responsibilities
- Welcome guests professionally and establish positive guest relationships.
- Assist guests with inquiries regarding hotel facilities, services, events, and local attractions.
- Provide personalized recommendations for dining, shopping, entertainment, and cultural experiences.
- Arrange transportation, limousine services, airport transfers, and taxi bookings.
- Coordinate delivery of guest requests, packages, messages, and special amenities.
- Maintain accurate records of guest requests and follow up to ensure satisfaction.
- Support the Concierge Desk in managing daily operations and guest communications.
- Handle guest concerns promptly and professionally, escalating issues when necessary.
- Promote hotel services, outlets, and experiences when appropriate.
Skills
Education
Tools
Job description
Job Number 26139781
Job Category Rooms & Guest Services Operations
Location P.O. Box 23400, West Bay Lagoon, Doha, QatarVIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand.
From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.
At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
- A rewarding career within one of the most recognized and prestigious luxury brands in the world.
- Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
- Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
- Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
- A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
- Exclusive training and leadership development programs
- Recognition and rewards for exceptional service
- Preferential Members Rates at Marriott Hotels Globally
- Dining & Wellness discounts for your family and you
- Medical Insurance Coverage
- An HR team dedicated to your success and wellbeing
The Concierge Agent serves as a key ambassador of the hotel, providing personalized assistance and local destination expertise to enhance guest experiences. The role supports the Concierge team in delivering exceptional service, coordinating guest requests, arranging transportation, making reservations, and ensuring every guest enjoys a seamless and memorable stay in accordance with Marriott International and The Ritz-Carlton service standards.
- Welcome guests professionally and establish positive guest relationships.
- Assist guests with inquiries regarding hotel facilities, services, events, and local attractions.
- Provide personalized recommendations for dining, shopping, entertainment, and cultural experiences.
- Anticipate guest needs and proactively offer assistance.
- Arrange transportation, limousine services, airport transfers, and taxi bookings.
- Assist with restaurant, spa, tour, and entertainment reservations.
- Coordinate delivery of guest requests, packages, messages, and special amenities.
- Maintain accurate records of guest requests and follow up to ensure satisfaction.
- Support the Concierge Desk in managing daily operations and guest communications.
- Handle guest concerns promptly and professionally, escalating issues when necessary.
- Build rapport with guests to create memorable and distinctive experiences.
- Recognize repeat and VIP guests and ensure personalized service delivery.
- Promote hotel services, outlets, and experiences when appropriate.
- Maintain updated information on local attractions, transportation schedules, city events, and tourism activities.
- Ensure concierge materials, brochures, and guest information are current and organized.
- Complete daily reports and documentation accurately.
- Utilize Marriott systems and operational procedures efficiently.
- Follow all Marriott and Ritz-Carlton policies and procedures.
- Maintain confidentiality of guest information.
- Adhere to safety, security, and emergency procedures.
- Ensure compliance with local regulations and company standards.
- High School Diploma, Hospitality Diploma, or equivalent.
- Previous experience in Front Office, Concierge, Guest Relations, or Customer Service preferred.
- Luxury hotel experience is an advantage.
- Excellent verbal and written communication skills in English.
- Knowledge of Doha attractions, restaurants, shopping destinations, and cultural sites preferred.
- Strong guest-service orientation and interpersonal skills.
- Professional appearance and demeanor.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong problem-solving and organizational abilities.
- Proficiency in Microsoft Office and hotel property management systems.
- Additional languages (Arabic, Russian, Mandarin, French, etc.) are an advantage.
- Ability to stand and walk for extended periods.
- Occasional lifting and carrying of guest items or packages.
- Ability to perform duties in a dynamic hotel environment.
- Put People First
- Pursue Excellence
- Embrace Change
- Act with Integrity
- Serve Our World
- Guest Centricity
- Attention to Detail
- Communication Excellence
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