Client Service & Relationship Executive

PPL Dynamics; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading client service firm in Doha seeks an experienced client relations professional to oversee service delivery and foster client satisfaction. You will manage inquiries and onboarding while coordinating with legal and business teams. The ideal candidate has 6-12 years of relevant experience and a bachelor's degree in business. This role offers a chance to drive client loyalty in a dynamic environment.

Qualifications

• 6 to 12 years of experience in client relations, customer care, or relationship management.
• Preferred experience in banking, insurance, financial services, or similar industries.

Responsibilities

• Manage client inquiries and onboarding processes.
• Coordinate across teams for service delivery.
• Prepare reports on client interactions and performance.
• Facilitate client engagement and feedback sessions.
• Ensure compliance with policies and recommend improvements.

Skills

Client relations skills

Interpersonal communication

CRM proficiency

Customer-centric approach

Education

Bachelor's degree in business administration

CRM certification

Job description

Client-facing role responsible for delivering a seamless, professional experience by serving as the primary contact, managing all service requests, and coordinating across internal teams to meet SLAs and ensure accurate guidance on policies and regulations. The position drives client satisfaction and loyalty, supports onboarding and ongoing service delivery, captures feedback to improve processes, and contributes to commercial growth aligned with organizational objectives.

Key points:

• Own end-to-end client service: handle inquiries, onboarding, post-registration, and issue resolution with timely, accurate support.
• Coordinate with Legal, Tax, Immigration, and Business Development to ensure smooth service delivery and clear communication.
• Track requests and client interactions in CRM; prepare periodic reports on trends, resolutions, and performance for management.
• Facilitate client engagement sessions, orientations, and events; proactively build strong relationships and gather feedback.
• Ensure compliance with policies and service standards; identify process gaps and recommend improvements.
• Foster collaboration across teams to deliver consistent, efficient service and support strategic commercial growth.
• Perform additional duties as assigned by the Head of Client Relationship Management.

Requirements:

• Bachelors degree in business administration or related field; CRM certification preferred.
• Minimum 6 to 12 years of experience in client relations, customer care, or relationship managementin banking, insurance, financial services, or similar industries handling enterprise clients.
• Strong interpersonal, communication, and customer-centric skills; proficiency with CRM systems and reporting.