Client Experience & Relationships Leader

Course; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading service provider in Qatar is seeking a Client Relations Manager to enhance client satisfaction and engagement. You will ensure timely support and build strong client relationships while managing onboarding processes. The ideal candidate has a Bachelor's degree, CRM certifications, and 4+ years of experience in client relations, demonstrating strong communication and problem-solving skills.

Qualifications

• Minimum 4 years of relevant experience in client relations or customer care.
• Excellent command of English; Arabic is an advantage.

Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain strong client relationships.
• Manage onboarding and service delivery processes.
• Monitor and track service requests to meet SLAs.
• Liaise with internal departments to resolve client issues.

Skills

Client relations management

Communication skills

Problem-solving

Organizational skills

Analytical skills

Teamwork

Education

Bachelor’s degree in business administration

Certifications in CRM

Job description

A leading service provider in Qatar is seeking a Client Relations Manager to enhance client satisfaction and engagement. You will ensure timely support and build strong client relationships while managing onboarding processes. The ideal candidate has a Bachelor's degree, CRM certifications, and 4+ years of experience in client relations, demonstrating strong communication and problem-solving skills.