Children Playroom Attendant – IKEA

Al Futtaim Group; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading company in retail seeks a Customer Service Assistant at IKEA Smaland. The role involves greeting customers, ensuring the safety of children, and addressing customer queries in a friendly environment. Ideal candidates should be skilled in communication and customer service.

Qualifications

• Friendly and professional demeanor.
• Ability to prioritize children's safety.
• Experience in handling customer complaints.

Responsibilities

• Greet and welcome customers upon arrival at Smaland.
• Explain admission policy clearly and professionally.
• Ensure safety of children while in Smaland.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Service Assistant at IKEA Smaland

Assist in the customer service function within Smaland, IKEA's play area, in a friendly and professional manner.

Customer Responsibilities:

• Greet and welcome customers upon arrival at Smaland.
• Explain the Smaland admission policy clearly and professionally.
• Prioritize children's safety while they are in Smaland.
• Make announcements or page parents if there are issues with children in the playroom.
• Handle routine customer complaints promptly and courteously.
• Provide a safe environment for children within the area.

Operational Responsibilities:

• Ensure all system procedures are followed according to policies and procedures.
• Brief the Duty Manager on complaints requiring management assistance.
• Adhere to all emergency procedures.
• Improve customer service and respond to customer queries.
• Represent the IKEA brand at the required level.
• Maintain store standards to the required level.

Note: This description is based on the provided job details and may need further refinement for specific job postings.