Chief Concierge

City Centre Rotana Doha; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality group in Doha is looking for a Guest Services Supervisor to ensure exceptional service to guests from arrival to departure. Responsibilities include supervising the concierge team, maintaining communication with departments, and managing guest services efficiently. Strong communication and leadership skills are required. This role contributes significantly to the guest experience within the hotel.

Qualifications

• Exceptional communication skills and ability to interact with guests.
• Strong supervisory and leadership abilities.

Responsibilities

• Receive guests in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Supervise the Concierge Team and ensure smooth service delivery.

Job description

- Receive Guests in a professional and friendly manner, satisfying Guest expectations from arrival through to departure

- Maintain effective communication with all related departments to ensure smooth service delivery

- Maintain a good working relationship with all Front Office Employees and ensure Guests are greeted upon arrival and offered assistance at all times

- Maintain an up to date knowledge of the Hotel services and communicate this to subordinates so they can supply information and respond to Guest queries

- Supervise the activities of the Concierge Team, ensuring that the Guest luggage is carried from arrival point to room and from room to departure point upon checkout

- Handle all messages, mail and packages for Guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way

- Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times

- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

- Comply with the hotel environmental, health and safety policies and procedures