Car Rental Specialist – Customer Experience Pro

Alfardan Corporation; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading car rental company in Doha is looking for a Rental Agent to provide top-notch customer service and assist in managing rental inquiries. Responsibilities include processing rental orders, coordinating vehicle deliveries, and addressing customer concerns. Candidates should hold a high school diploma, possess strong communication skills, and have experience in customer service. This role requires proficiency in rental management software and the ability to multitask efficiently.

Qualifications

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in customer service or a similar role in the car rental industry.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Valid driver's license and clean driving record.

Responsibilities

• Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.
• Process rental orders, including booking reservations and collecting payments.
• Coordinate with teams to ensure timely delivery and return of rental vehicles.
• Address customer concerns and inquiries in a professional manner.
• Maintain accurate records of rental transactions and customer details.

Skills

Sales and customer service experience

Leadership skills

Strategic planning skills

Prioritizing and multi-tasking skills

Time management skills

Education

High school diploma or equivalent

Additional certification in customer service

Tools

Rental management software

Microsoft Office applications

Job description

A leading car rental company in Doha is looking for a Rental Agent to provide top-notch customer service and assist in managing rental inquiries. Responsibilities include processing rental orders, coordinating vehicle deliveries, and addressing customer concerns. Candidates should hold a high school diploma, possess strong communication skills, and have experience in customer service. This role requires proficiency in rental management software and the ability to multitask efficiently.