Call Center Agent - Banking

ECCO Gulf Majorel Qatar; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading banking service provider in Doha, Qatar is seeking a Call Center Representative. The ideal candidate will handle banking inquiries, provide exceptional customer service, and maintain accurate customer records. Fluency in English is required, and knowledge of Arabic is a plus. The role offers benefits including competitive salary, health insurance, and career development opportunities.

Benefits

Competitive salary and performance-based incentives

Comprehensive health insurance coverage

Paid time off and holiday benefits

Continuous training and professional development opportunities

Supportive and collaborative team culture

Employee wellness programs

Qualifications

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Ability to work under pressure

Proficiency in computer systems

Fluency in English

Knowledge of Arabic

Job description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:

• Previous experience in a call center or customer service role, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and handle challenging situations calmly.
• Proficiency in using computer systems and software applications.
• Fluency in English; knowledge of Arabic is a plus.

Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:

• Handling inbound and outbound calls related to banking inquiries and services.
• Providing accurate information and solutions to customer queries.
• Maintaining customer records by updating account information.
• Resolving customer complaints efficiently and effectively.
• Collaborating with team members to improve customer service processes.
• Adhering to all company policies and procedures.

Offer

ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance coverage.
• Paid time off and holiday benefits.
• Continuous training and professional development opportunities.
• Supportive and collaborative team culture.
• Employee wellness programs.

Join us and be part of a team that values excellence and customer satisfaction.