Call Center Agent 1

Power International Holding; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading healthcare provider in Doha is seeking a Call Center Agent responsible for managing patient inquiries, booking appointments, and providing general information. You will handle complaints and provide service information effectively. The ideal candidate has 1-2 years of experience, strong communication skills, and knowledge of SAP. This role promotes a patient-centered environment and requires adaptability and professionalism.

Qualifications

• 1-2 years of experience in a similar role.
• Ability to multi-task and manage time effectively.

Responsibilities

• Maintain a positive and professional attitude towards patients.
• Answer inquiries and resolve complaints promptly.
• Follow up with patients about their appointments.
• Research information using available resources.
• Route inbound calls to appropriate resources.

Skills

Strong phone and verbal communication skills

Active listening

Customer focus

Adaptability to different personality types

Time management

Problem-solving skills

Education

Diploma in any related field

Certificate in any related field

Tools

SAP functional skills

Job description

Job Summary

The Call Center Agentanswers incoming calls from patients who want to book / change / cancel appointments, respond to inquiries, manage complaints, and provide general information.They will be a member of the primary contact team for patients interested in the services we offer and will be responsible for assisting them over the phone. They will also remind / follow-up with the patients about their appointments.

This role also to make sales or recommendations for doctor services that may better suit patient’s needs. Take part in training and other learning opportunities to expand knowledge of company and position.

Job Responsibilities 1

Maintain a positive, empathetic, and professional attitude toward patients on the phone always.

Answer phones from patients professionally and respond promptly to patient inquiries and complaints.

Handle and resolve patient complaints.

Follow up and reminder the patients.

Research required information using available resources.

Provide patients with the SAC’s services information.

Job Responsibilities 2

Identify, escape priority issues and report to Marketing & Business Development Manager.

Route inbound calls to the appropriate resources.

Communicate and coordinate with colleagues, as necessary.

Other duties as assigned.

Job Knowledge & Skills

• Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Excellent management, organization, and time management skill. Strong problem-solving skill
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

1-2 years

Competencies

CollaborationAccountabilityResilienceQualityLeadership

Education

Diploma in any related field Certificate in any related field