Butler Manager

AccorHotel; Qatar; On-site; QAR 400,000 - 600,000; Full time

Job summary

A luxury hotel chain in Qatar seeks a Butler Supervisor to lead a team delivering exceptional personalized service. Responsibilities include training & managing staff, ensuring high service standards, and maintaining strong guest relationships. The ideal candidate has 5+ years in luxury hospitality, strong leadership skills, and fluency in English & Arabic. This full-time position offers a dynamic work environment with a focus on professionalism and guest satisfaction.

Qualifications

• Proven experience as a Butler or in a similar luxury hospitality role.
• Exceptional knowledge of luxury service standards and etiquette.
• Fluency in English & Arabic; additional languages are a plus.

Responsibilities

• Train and supervise the butler team to deliver personalized service.
• Manage staff schedules and handle team briefings.
• Coordinate with housekeeping and kitchen for smooth service.

Skills

Leadership

Communication

Organizational skills

Guest relationship management

Discretion

Training and development

Education

5 years experience in luxury hospitality

2 years in a supervisory role

Job description

Recruit train supervise and evaluate the butler team to deliver exceptional personalized service.

Manage staff schedules ensure adequate coverage and handle daily team briefings.

Oversee all aspects of butler service to ensure guests or residents needs are anticipated and fulfilled promptly and discreetly.

Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.

Coordinate with housekeeping kitchen and other departments to ensure smooth service delivery.

Manage inventory of butler supplies and equipment ensuring all items are well maintained.

Implement ongoing training programs to enhance team skills in etiquette communication and service techniques.

Foster a culture of continuous improvement and professionalism among the butler staff.

Monitor service standards regularly and conduct performance reviews with staff.

Address and resolve any service issues or guest complaints swiftly and effectively.

Maintain records related to staffing training and service incidents.

Prepare reports on service performance and staff productivity for management review.

Qualifications

• Proven experience (5 years) as a Butler or in a similar luxury hospitality role with at least 2 years in a supervisory or managerial position.
• Exceptional knowledge of luxury service standards etiquette and hospitality protocols.
• Strong leadership communication and organizational skills.
• Ability to anticipate and meet the needs of high-profile guests discreetly and professionally.
• Proficient in staff training and development.
• Flexibility to work various shifts including weekends, holidays and on-call hours.
• Fluency in English & Arabic; additional languages are a plus.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work: No

Employment Type: Full-time

Vacancy: 1