Butler

RAFFLES; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel brand in Doha is seeking a Butler to create personal connections with guests through exceptional service. The ideal candidate will have previous experience in luxury hospitality, strong communication skills, and the ability to anticipate guest needs. Responsibilities include ensuring guest satisfaction, coordinating special occasions, and providing personalized service. This role requires emotional intelligence and a professional appearance, promising a rewarding experience in a high-profile environment.

Qualifications

• Previous experience as a Butler or in a luxury guest services role in a 5-star hotel.
• Fluent in English; additional languages highly valued.
• Professional appearance and a genuine passion for delivering exceptional hospitality.

Responsibilities

• Create personal connections through emotional luxury between butlers and guests.
• Anticipate guests’ needs and orchestrate special occasions.
• Ensure prompt and courteous service for all suites.

Skills

Luxury service etiquette

Guest engagement techniques

Emotional intelligence

Exceptional communication skills

Job description

Job Description

Key Responsibilities

• Takes responsibility and ownership in creating personal connections through emotional luxury between butlers and guests.
• Attends daily briefings and notes all information about the guests and functions in the hotel.
• Engages and customizes check-in procedures, suite set-up, and suite orientation.
• Offers welcome drinks, creates bespoke destination itineraries and dining recommendations.
• Intuitively anticipates through observation and interactions guests’ needs and wants and orchestrates special occasions and celebrations.
• Ensures all suites receive prompt and courteous service.
• Ensures that special preferences of all guests are taken into consideration.
• Regular service offerings include unpacking, packing, light laundry handling, shoe‑shine service.
• Works closely with in‑room dining and engages/customizes replenishment of amenities for occupied suites.
• Liaises with in‑room dining and housekeeping and checks on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.
• Engages and customizes in‑suite Maxi Bar set‑ups for occupied suites.
• Removes and exchanges dirty plates, cutleries, glasses, etc. while replenishing amenities and Maxi Bars for occupied suites.
• Keeps track of all DND rooms and informs the Butler Supervisor for further follow‑up.
• Offers assistance for departure arrangements and provides fond farewell.
• Responsible for the cleaning and maintenance of all Butler areas including guest suites, pantries, stores, equipment perishables, stationery, etc.
• Promptly answers any in‑house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
• Ensures all communication is carried clearly amongst the team.
• Performs related duties and special projects assigned.
• Ensures service standards and individual performance are aligned with Accor Hotels Values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter‑hotel sales and in‑house restaurants and facilities.
• Cooperates closely with In‑Suite Dining and Housekeeping to ensure a seamless In‑Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.
• Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5‑star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.
• Follows Hotel Evacuation Policy in case of an Emergency.

Qualifications

• Previous experience as a Butler or in a luxury guest services role in a 5‑star hotel or ultra‑luxury environment.
• Strong knowledge of luxury service etiquette, in‑suite dining service, and guest engagement techniques.
• Exceptional communication skills, emotional intelligence, and cultural awareness.
• Ability to remain calm and composed while handling multiple requests and high‑profile guests.
• Fluent in English; additional languages highly valued.
• Professional appearance, refined manners, and a genuine passion for delivering exceptional hospitality.