Automotive Service Center Reception Manager

Saleh Al Hamad Al Mana Co.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading automotive service company in Doha is seeking a Reception Supervisor to manage and supervise the reception team, ensuring excellent customer service and efficient operations. The ideal candidate will have a degree in a related field and significant experience in automotive aftersales service. This role requires strong leadership and communication skills, with a focus on customer satisfaction and compliance with company standards.

Qualifications

• Minimum 5–7 years of experience in automotive aftersales/service.
• At least 2 years in a supervisory role.
• Strong knowledge of automotive service operations.

Responsibilities

• Manage and supervise the reception team including service advisors.
• Ensure customers are welcomed and attended to promptly.
• Resolve escalated customer concerns and complaints professionally.

Skills

Leadership

Customer service

Conflict resolution

Education

Bachelor’s degree/diploma in Business Administration, Automotive Management, or a related field

Tools

DMS (Dealer Management Systems)

MS Office applications

Job description

Responsibilities

• Manage and supervise the reception team including service advisors, customer coordinators, and cashiers.


• Ensure customers are welcomed, attended to promptly, and provided with clear information regarding service and repair processes.


• Oversee job booking, scheduling, and proper allocation of work orders.


• Monitor the accuracy and completeness of job cards, repair orders, and customer records.


• Resolve escalated customer concerns and complaints professionally.


• Maintain effective communication between customers, service advisors, and workshop staff.


• Ensure the reception area reflects a professional image and supports customer comfort.


• Train and coach reception staff on customer handling, upselling service packages, and technical understanding.


• Monitor KPIs related to customer satisfaction, job card accuracy, upselling performance, and reception efficiency.


• Support the Service Manager in implementing service processes, campaigns, and customer retention strategies.


• Ensure compliance with company policies, health & safety, and brand standards.

Qualifications

• Bachelor’s degree/diploma in Business Administration, Automotive Management, or a related field.


• Minimum 5–7 years of experience in automotive aftersales/service, with at least 2 years in a supervisory role.


• Strong knowledge of automotive service operations, customer service, and reception management.


• Excellent leadership and team management skills.


• Strong communication, interpersonal, and conflict-resolution skills.


• Ability to manage workload in a fast-paced, customer-facing environment.


• Proficiency in DMS (Dealer Management Systems) and MS Office applications.


• Customer-centric mindset with sales/upselling orientation.