Assistant reservations manager Qatar

Jobs In Qatar; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company in Qatar is seeking an Assistant Reservation Manager to support the Reservations Manager in daily operations. The ideal candidate will handle multiple calls professionally, process reservations, and maintain guest records while ensuring exceptional service standards. This role demands excellent communication skills and a keen attention to detail, making it suitable for candidates with a passion for hospitality.

Qualifications

• Ability to handle multiple telephone calls professionally and efficiently.
• Strong knowledge of hotel facilities and services.
• Experience in processing and coding hotel reservations.

Responsibilities

• Assist the Reservations Manager with daily operational tasks.
• Answer calls and process room reservations effectively.
• Maintain accurate records of guest history and reservations.

Skills

Telephone etiquette

Problem-solving

Guest service

Computer proficiency

Job description

FOUR SEASONS Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Job Description

Assistant Reservation Manager assists the Reservations Manager / Revenue with daily tasks of the department.

Main duties

• Handle several telephone calls at any given time.
• Successfully complete a room reservation for any given time period knowing what types of accommodation, rates and special services are available.
• In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, etc.
• The ability to recite all information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the hotel.
• Determine what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed.
• Utilize the guest history program to ensure maximum accuracy and recognition.
• Answer the telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages.
• Utilize the computer system in retrieving, updating room reservations.
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount, telexes and faxes.
• Work under the supervision of Reservations Manager and carry out duties assigned.

Standard duties

• To provide a friendly and professional service that always exceeds guest’s expectations.
• To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
• To report for duty punctually wearing the correct uniform / attire and name badge.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• To comply with local legislation as required.
• To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
• To respond to any changes in the department as directed by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.