Assistant Housekeeping Manager

Crew Life at Sea; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A luxury hospitality company in Doha is seeking a Housekeeping Supervisor to manage cleaning operations and staff. Candidates must have a high school diploma and at least 2 years of experience in a similar role within luxury brands. Responsibilities include assigning duties, conducting staff training, and ensuring compliance with cleanliness standards, as well as handling guest complaints.

Qualifications

• Minimum 2 years of experience in similar scope and title.
• Experience within luxury brand/markets.

Responsibilities

• Prepare work assignments based on room cleaning needs.
• Assign and inspect workers' duties for cleanliness standards.
• Handle complaints regarding housekeeping services.
• Conduct employee training on policies and procedures.

Skills

Cleaning Standards

Staff Management

Complaint Resolution

Report Preparation

Education

High school diploma or General Education Degree

Job description

Responsibilities

• Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
• Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
• Advises manager or desk clerk of rooms ready for occupancy
• Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action.
• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
• Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment
• Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports
• Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
• Assists manager in preparing reports concerning room occupancy, payroll expenses, and department expenses
• Plans work schedules to ensure adequate service.
• Supports and supervisors and effective inspection program for all guestrooms and public space.
• Have a thorough knowledge of product, including room types, amenities, services and brand standards
• All other duties as assigned, planned or un-planned

Minimum Qualifications

• High school diploma or General Education Degree - required
• 2+ years of relevant work experience in similar scope and title - required
• Experience within luxury brand/markets - required