Assistant Core Manager

Four Seasons Hotels and Resorts; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel brand located in Doha, Qatar, seeks an Assistant Reservations Manager to support the Reservations Manager in overseeing daily operations of the reservations department. Key responsibilities include supervising the reservations team, managing room inventory, and ensuring exceptional guest service. The ideal candidate should have 2-3 years of reservations experience in a luxury environment, strong communication skills, and knowledge of hotel reservations systems like Opera. Join a world-class hospitality team that offers career growth and competitive benefits.

Benefits

Opportunities for career growth

Competitive salary and benefits

Complimentary meals in employee restaurants

Medical coverage

Paid annual home leave tickets

Complimentary nights at FS Hotels Worldwide

Qualifications

• Minimum of 2-3 years of experience in Reservations or Front Office in a luxury hotel.
• Strong understanding of hotel reservations systems (Opera preferred).
• Excellent communication, organizational, and leadership skills.

Responsibilities

• Supervise daily operations of the reservations team.
• Assist in managing room inventory and rates.
• Monitor booking patterns and reservation trends.
• Handle VIP and special reservation requests.
• Support the Reservations Manager in training team members.

Skills

Hotel reservations systems knowledge (Opera preferred)

Strong communication skills

Organizational skills

Leadership ability

Analytical skills

Multitasking ability

Proficiency in English

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Seaside retreat in the heart of Qatar's capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world's largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Four Seasons Hotel Doha

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler's haven fashioned to the finest international standards. It is the centerpiece of Doha's outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

About the Role

We are seeking a motivated and detail-oriented Assistant Reservations Manager to join our team. In this role, you will support the Reservations Manager in overseeing the daily operations of the reservations department, ensuring that all guest inquiries and bookings are handled with accuracy, efficiency, and a high level of personalized service. You will play a key role in maximizing room revenue, maintaining strong relationships with internal departments, and ensuring an exceptional pre-arrival experience for all guests.

Key Responsibilities

• Supervise the daily operations of the reservations team to ensure smooth workflow and consistent service excellence.
• Assist in managing room inventory, rates, and availability in coordination with Revenue and Sales departments.
• Monitor and analyze booking patterns, group blocks, and reservation trends to optimize occupancy and revenue.
• Handle VIP, group, and special reservation requests with a high level of attention to detail.
• Support the Reservations Manager in training, coaching, and developing team members.
• Ensure all guest data is accurate and up to date in the system (Opera, PMS, or equivalent).
• Handle guest inquiries and complaints promptly and professionally.
• Coordinate closely with Front Office, Sales, and Marketing to ensure seamless communication and guest satisfaction.
• Prepare reports and assist in implementing reservation-related procedures and policies.

Qualifications & Skills

• Minimum of 2-3 years of experience in Reservations or Front Office, preferably in a luxury hotel environment.
• Strong understanding of hotel reservations systems (Opera experience preferred).
• Excellent communication, organizational, and leadership skills.
• Strong analytical skills with attention to detail.
• Ability to multitask and perform under pressure.
• Proficiency in English; additional languages are an advantage.

Why Join Us

• Be part of a world-class hospitality team committed to excellence.
• Opportunities for career growth and professional development.
• Competitive salary and benefits package.
• A supportive, inclusive, and engaging work environment.
• If you are passionate about delivering exceptional guest experiences and eager to take the next step in your career, we invite you to apply for the position of Assistant Reservations Manager.

Our Offering

• Opportunities to build a successful career with global potential
• Unique strong culture - diversity of 50 different nationalities
• Living accommodation in a high quality, well-resourced apartment
• Excellent Training and Development opportunities
• Employee Recognition Programs
• Complimentary nights at FS Hotels Worldwide
• Paid annual home leave tickets
• Complimentary meals in employee restaurants
• Free transportation to work
• Medical coverage

Work Authorization

Hotel will apply for the work authorization for a successful candidate.