Arabic-Speaking Reservations Specialist

Hilton Worldwide, Inc.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent to manage room bookings at The Plaza Doha. This role requires excellent customer service skills and professional communication to ensure guest satisfaction. The ideal candidate should have strong administration skills, be organized, and be computer proficient. Previous experience in a reservations environment is advantageous. Join a team dedicated to exceptional hospitality experiences.

Qualifications

• Passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Serve as the main contact for room reservations.
• Offer excellent customer service and influence guest decisions.
• Respond to all customers professionally and ensure accurate reservations.
• Convert inquiries into contracted business and develop future sales leads.
• Maintain brand standards while providing prompt and efficient service.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading global hospitality company is seeking a Reservations Agent to manage room bookings at The Plaza Doha. This role requires excellent customer service skills and professional communication to ensure guest satisfaction. The ideal candidate should have strong administration skills, be organized, and be computer proficient. Previous experience in a reservations environment is advantageous. Join a team dedicated to exceptional hospitality experiences.