Arabic-Speaking Reservations Agent | Guest Experience & Revenue

Wyndham Hotels and Resorts Inc; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel chain in Qatar is seeking a motivated Reservations Agent to manage guest reservations and enhance customer satisfaction. This role involves responding to inquiries, assisting guests with bookings, and maintaining accurate records. Ideal candidates should possess strong communication skills and a customer-focused attitude, ensuring smooth operations and promoting hotel services. The position offers an opportunity to work in a dynamic environment with a focus on outstanding guest experiences.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.
• Provide personalized service to guests, addressing their questions and concerns professionally.
• Upsell hotel amenities and services to maximize revenue opportunities.
• Handle guest complaints and resolve issues promptly.
• Communicate effectively with other hotel departments for seamless experiences.
• Coordinate special requests with housekeeping and front desk.
• Confirm reservations and send booking confirmations to guests.
• Promote direct bookings and inform guests about benefits.
• Implement revenue management strategies as directed.
• Monitor room availability and suggest optimizations.
• Prepare daily reports on reservations and cancellations.
• Maintain accurate records of guest interactions.
• Assist with administrative duties as assigned.

Job description

A leading hotel chain in Qatar is seeking a motivated Reservations Agent to manage guest reservations and enhance customer satisfaction. This role involves responding to inquiries, assisting guests with bookings, and maintaining accurate records. Ideal candidates should possess strong communication skills and a customer-focused attitude, ensuring smooth operations and promoting hotel services. The position offers an opportunity to work in a dynamic environment with a focus on outstanding guest experiences.