Arabic-Speaking Reservations Agent | Guest Experience

Wyndham Hotels & Resorts EMEA; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel chain in Doha is seeking a Reservations Agent to manage guest inquiries and bookings effectively. The ideal candidate should have experience in customer service within the hospitality sector and be skilled in using property management systems. Fluency in multiple languages is a plus, and the role offers opportunities for upselling hotel services. Apply now to join a dynamic team dedicated to providing exceptional guest experiences.

Qualifications

• 2 years of experience in a front office, reservations, or customer service role (preferably in hospitality or tourism).
• Knowledge of multiple languages (especially English, Arabic, or French) is highly valued.
• Proven experience in dealing with guests or clients professionally, both over the phone and via email.

Responsibilities

• Respond promptly to reservation inquiries via phone, email, and online platforms.
• Assist guests in making room reservations based on their preferences and needs.
• Input and maintain accurate reservation records into the PMS, Opera Cloud.

Skills

Customer service

Effective communication

Upselling skills

Multilingual abilities

Tools

Opera Cloud

Online booking platforms

Job description

A leading hotel chain in Doha is seeking a Reservations Agent to manage guest inquiries and bookings effectively. The ideal candidate should have experience in customer service within the hospitality sector and be skilled in using property management systems. Fluency in multiple languages is a plus, and the role offers opportunities for upselling hotel services. Apply now to join a dynamic team dedicated to providing exceptional guest experiences.