Account Manager

Snoonu; Lusail; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading food delivery platform in Qatar is seeking an experienced Account Manager to oversee and expand key client relationships. This role demands a proactive approach to stakeholder management and delivering exceptional customer experiences. The ideal candidate should possess 3–5 years of experience in the eCommerce sector, excellent communication skills, and a degree in a relevant field. Join us to drive account success and shape the future of food delivery.

Qualifications

• 3–5 years of experience in eCommerce or FMCG Sector.
• Proven experience in B2B negotiations and relationship management.
• Familiarity with CRM tools is a plus.

Responsibilities

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners.
• Lead the implementation of new projects and initiatives.

Skills

Strong analytical skills

Excellent communication skills

Problem-solving abilities

Client-facing experience

Education

Bachelor’s degree in Business, Marketing, Economics or related field

Tools

Salesforce

Job description

Overview

A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

• Be Customer Obsessed - “Focus on the customer and all else will follow.”
• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
• It’s all about people - “Be a team player, together we are stronger.”

Role

As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth onboarding for new partners.

Responsibilities

• Own and manage a portfolio of key accounts within the food delivery vertical.
• Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.
• Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
• Lead the implementation of new projects and initiatives within your portfolio.
• Handle partner escalations effectively and ensure high levels of customer satisfaction.
• Provide onboarding, training, and ongoing support for new partners joining the platform.
• Develop and execute marketing and promotional plans in collaboration with partners.
• Monitor account performance using dashboards and data reports, identifying trends and opportunities.
• Support with day-to-day troubleshooting and problem-solving.

Qualifications

• 3–5 years of experience in eCommerce, FMCG Sector.
• A track record in commercial, client-facing, or account management roles.
• Strong analytical skills and the ability to interpret data to inform decisions.
• Comfortable working in a fast-paced, dynamic environment.
• Strong problem-solving and crisis management abilities.
• Proven experience in B2B negotiations and relationship management.
• Excellent communication, presentation, and interpersonal skills.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.
• Proficiency in English (written and spoken) is required.