Account Manager

Aramex; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

A logistics and shipping company in Doha seeks an experienced Account Manager to manage client accounts and drive revenue. Responsibilities include developing account strategies, resolving customer issues, and building relationships. Candidates should have a Bachelor's degree, at least 5 years of experience in logistics, and strong communication skills. Fluency in English is required.

Qualifications

• Minimum of 5 years of relevant working experience, preferably in the logistics and shipping industry.
• Strong business acumen and industry knowledge to effectively understand and address customer needs.
• Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
• Fluency in English; additional language skills are a plus.

Responsibilities

• Managing a diverse portfolio of existing client accounts.
• Creating and implementing Account Plans for all strategic accounts.
• Resolving issues and problems faced by customers and deal with complaints.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn more about consumer behavior.

Skills

Financial Acumen

Team Collaboration

Adaptability

Influencing Skills

Communication Skills

Problem Solving

Customer Centric

Negotiation Skills

Education

Bachelor's degree in business or a related field

Job description

Purpose of the Job

In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.

Job Description

• Managing a diverse portfolio of existing client accounts
• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
• Serving as the primary point of contact for all issues about your accounts.
• Analyze and identify sales strategies.
• Communicating with clients to understand their needs and explain product value.
• Reviewing customers feedback to identify areas for improvement.
• Prepare reports on account status.
• Using existing industry contracts and client to find new business opportunity.
• Work directly with clients to set strategy, programming, and budget.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn more about consumer behavior.
• Perform forecasts on a monthly, quarterly, and annual basis.
• Maintaining updated knowledge of company products and services.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Prepare regular reports of progress and forecasts to internal and external stakeholdersusing key account metrics.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Dealing with Competition
• Discover target markets and advantages of other companies.
• Locating new customers and brief them about the products and services.

Job Responsibilities - Experience and Education

• Bachelor's degree in business or a related field.
• Minimum of 5 years of relevant working experience, preferably in the logistics and shipping industry.
• Strong business acumen and industry knowledge to effectively understand and address customer needs.
• Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
• Fluency in English, additional language skills are a plus.

Leadership Behaviors

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

Skills

• Financial Acumen
• Team Collaboration
• Adaptability
• Influencing Skills
• Communication Skills
• Problem Solving
• Customer Centric
• Negotiation Skills