Jobs in United States

Viceroy Hotels & Resorts inspires travelers with kind authentic lifestyle experiences that bring together provocative design and intuitive service. As a leader in modern luxury, Viceroy's hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

This sumptuous and secluded resort features 76 luxe guestrooms and suites, 65 residences, and a landmark 18-hole golf course – all surrounded by miles of citrus groves, fig and carob trees, small farms, and inland villages with cobblestone streets.

We are seeking a Hotel Manager to join our Viceroy at Ombria Algarve Resort.

• Manages the functions of all hotel personnel through supervision of hotel department heads.
• Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed.
• Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and management of FF&E, as directed.
• Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees.
• Identifies future potential department heads and participates in the development of their training plans.
• Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity.
• Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and communities as appropriate.
• Establishes and maintains effective employee relations including open communication with all colleagues.
• In the absence of the General Manager, assumes responsibilities as appropriate.
• Keeps General Manager informed of any unforeseen events, which may occur in his/her absence.
• Oversee day operations in rooms division including front office, housekeeping, and guest services.
• Develop the overall strategy of the departments to maximize guest satisfaction, colleague satisfaction and profit.
• Promote facilities and services, resolve problems and maintain communications with all departments to ensure consistency in the service provided.
• Manages the room's budget, maximizes occupancy and revenue.
• Maintain a high level of service in all areas to our internal and external guests.
• Interview, select, train, supervise and continuously evaluate employee performance.
• Work closely with GM on maintaining strong relationship with vendors and hospitality competitors.
• Personally review the arrival report, ensuring profiles are updated to current data entry standards, identifying key guests to initiate preparations to confer recognition.
• Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues.

• Is a driven and motivated hospitality professional who has gained progressive leadership experience in hotel operations.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Excellent verbal and written communication skills, high level of attention to detail.
• Ability to build strong relationships with key departmental heads, interact and influence others at all levels of the organization.
• Self-confident, proactive and able to prioritize responsibilities to meet deadlines, enhancing hotel service levels.
• Ability to task and coordinate activities both inter and intra departmentally, make decisions in the best interest of hotel, stand for long periods of time, work varying shifts based on business demands.
• Develop and promote efficient operating procedures to provide a flawless guest experience, actively engage with guests from arrival to departure.
• Maintain a high level of service and seek continual improvement in all areas to our internal and external guests to maximize guest and colleague satisfaction.
• Resolve problems and communicate with all departments to ensure consistency and memorable guest service.
• Maintain a positive work environment through training, recognition, mentoring, and coaching.
• Promote a positive work environment, select and train new colleagues, and continuously provide recognition, mentoring, and coaching to existing colleagues.
• Bachelor's degree or equivalent in Hospitality Management or related field preferred.
• Minimum of 5-7 years upper management experience in upper management.