German Remote Customer Service

TN Portugal; Porto; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

An exciting opportunity awaits in the vibrant city of Porto! Join a dynamic team where you can turn dream holidays into reality by helping customers book unforgettable cruises. This role offers a mix of sales and customer service, requiring proficiency in German and English. With full training provided, you’ll thrive in a modern office environment, supported by a company that values your growth and offers relocation assistance if needed. Embrace the chance to work in one of Europe’s most charming cities and make a difference in the travel experiences of others.

Serviços

New and modern office

Full training

Relocation support

Opportunities for inter-company mobility

Competitive wages (14 monthly payments)

Qualificações

• Proficiency in German and English is essential.
• Sales experience is a must, with a background in tourism as a plus.

Responsabilidades

• Answer customer calls and assist with bookings.
• Sell cruise packages and provide information about destinations.

Conhecimentos

German proficiency

English proficiency

Sales experience

Customer service experience

Digital skills

Problem-solving

Communication skills

Descrição da oferta de emprego

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Ready to start a new adventure in sunny Porto?

Join us in one of Europe’s most charming and vibrant cities! With its colorful streets, stunning river views, and rich culture, Porto offers the perfect mix of work and lifestyle. Whether you're into exploring historic spots, enjoying delicious food, or working by the ocean breeze — Porto has it all.

Now’s your chance to build your career in a dynamic international environment, right in the heart of Portugal!

Turn dream holidays into reality!

Help customers book unforgettable cruises and provide top-notch support before and after their trips.

Your Tasks

• Answer incoming calls from customers and travel agents
• Sell cruise packages and suggest add-ons (cross-sell & upsell)
• Support with bookings and post-booking questions
• Provide information about destinations, ships, documents, prices, and more
• Assist travel agents with managing bookings

What We’re Looking For

• Proficiency in German and a good level of English, both written and spoken
• Experience in sales – a must!
• Background in tourism or travel agencies – a big plus
• Customer service or call center experience – preferred
• Good digital skills and attention to detail
• Problem-solving mindset and ability to multitask
• Strong communication skills, written and spoken

What We Offer

• New and modern office
• Full training to help you succeed
• Relocation support (if applicable)
• Opportunities for inter-company mobility to work at any of our sites around the world
• Competitive wages (14 monthly payments per year)