German Customer Support (Remote) | Car Rentals | Portugal-Based Opportunity

Cross Border Talents; Aveiro; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading car rental company is seeking a remote support representative based in Portugal. This role requires fluency in German and involves handling inquiries, managing billing disputes, and maintaining customer satisfaction. Full training is provided, along with opportunities for job security and career growth in the travel industry.

Qualificações

• Proficiency in German at C2 level required.
• Legal right to work in Portugal.

Responsabilidades

• Handle inquiries regarding reservations and vehicle availability.
• Manage billing disputes and process refunds.
• Explain rental terms and optional coverages.
• Support customers with pick-up/drop-off logistics.
• Maintain customer satisfaction and meet KPIs.

Conhecimentos

Fluent in German

Customer service skills

Problem-solving abilities

Descrição da oferta de emprego

Support one of Europe's leading car rental companies without leaving your home in Portugal. If you're fluent in German, this remote role offers full training, job security, and career growth in the travel and mobility industry.

Your daily tasks include:

1. Handling inquiries regarding reservations and vehicle availability
2. Managing billing disputes and processing refunds
3. Explaining rental terms and optional coverages
4. Supporting customers with pick-up/drop-off logistics
5. Maintaining customer satisfaction and meeting KPIs

Candidate profile:

• German proficiency at C2 level
• Based in Portugal with legal right to work