French-speaking Junior Customer Support

CallForTalents; Leiria; Híbrido; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A dynamic recruitment agency in Leiria is seeking a customer service representative fluent in French to handle inquiries via email, phone, and chat. The role involves maintaining customer records, resolving issues, and collaborating with colleagues to enhance satisfaction. The hybrid work model allows for flexibility. The ideal candidate should have excellent communication skills and reside near Leiria.

Serviços

Competitive salary

Performance incentives

Opportunities for career development

Supportive work environment

Qualificações

• Previous experience in customer service is a plus.
• Reside in or near Leiria, Portugal.

Responsabilidades

• Handle customer inquiries via email, phone, and chat in a professional and timely manner.
• Provide accurate information about products and services, addressing customer needs.
• Resolve issues and elevate complex cases to the appropriate teams.
• Maintain detailed records of customer interaction in the CRM system.
• Collaborate with colleagues to continuously improve customer satisfaction.

Conhecimentos

Fluency in French (C1 level or higher)

Good command of English

Excellent communication skills

Problem-solving skills

Ability to work in a team

Ability to work independently

Descrição da oferta de emprego

Key Responsibilities

• Handle customer inquiries via email, phone, and chat in a professional and timely manner.
• Provide accurate information about products and services, addressing customer needs.
• Resolve issues and elevate complex cases to the appropriate teams.
• Maintain detailed records of customer interaction in the CRM system.
• Collaborate with colleagues to continuously improve customer satisfaction.

What We Offer

• Hybrid work model: Enjoy a mix of on-site and remote work for better flexibility.
• Full-time schedule: Monday to Friday, 40 hours per week.
• Comprehensive training and ongoing support.
• A multicultural and dynamic work environment.

Requirements

• Fluency in French (C1 level or higher) and good command of English.
• Previous experience in customer service is a plus.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team and independently.
• Reside in or near Leiria, Portugal.

Benefits

• Competitive salary and performance incentives.
• Opportunities for career development and growth.
• Supportive work environment with a strong focus on employee well-being.