Wroclaw, Poland | Airline Customer Contact Centre Agent

Qatar Airways; Wrocław; On-site; PLN 30,000 - 40,000; Full time

Job summary

A leading airline is seeking an Airline Customer Contact Centre Agent in Wrocław, Poland. This role involves handling customer inquiries, promoting services, and providing support. Candidates should have a high school diploma and at least 1 year of experience in customer service. Competitive salary, travel privileges, and comprehensive training are offered. Join a global community dedicated to excellence.

Benefits

Competitive salary

Travel privileges

Private healthcare

Monthly MyBenefit points

Social fund access

Referral rewards

Relocation support

Annual leave compliance with Polish law

Qualifications

• Minimum high school diploma required.
• At least 1 year of customer service experience is expected.
• Basic tariff course certification can be considered.

Responsibilities

• Handle inbound customer inquiries with professionalism.
• Promote and upsell Qatar Airways products.
• Refund flight reservations and provide fare quotes.
• Support e-commerce and loyalty programmes.

Skills

Fluent in English

Fluent in Italian, Spanish or Russian

Strong communication skills

Active listening

Tech-savvy

Typing abilities

Adaptable

Pressure handling

Education

High school diploma

Tools

GDS System (Amadeus)

Job description

Job title: Airline Customer Contact Centre Agent

Location: Poland - Wroclaw

Reference number: 250000KT

Closing date: 16-Feb-2026

Your Specific Responsibilities

• Handle inbound customer inquiries with professionalism and empathy
• Promote, upsell, and cross-sell Qatar Airways products and services
• Create, modify, and refund flight reservations
• Provide accurate fare quotes and assist with ticket issuance and re‑issuance
• Support e‑commerce, trade, and loyalty programme activities
• Escalate complex queries when needed to ensure a smooth customer experience and satisfaction

Relocation & Training

• 5 weeks of classroom training and 4 weeks of on‑the‑job training on the Amadeus system and Qatar Airways products and policies
• Dedicated support from experienced specialists throughout your onboarding journey

What We Offer

• Competitive salary – rewarding your talent and experience
• Travel privileges – explore the world with exclusive flight benefits
• Private healthcare – Luxmed coverage fully paid by Qatar Airways
• Monthly MyBenefit points – choose perks that match your lifestyle
• Social fund access – co‑financed holidays, cultural events and festive bonuses
• Referral rewards – get paid for helping us find great talent
• Relocation support – assistance for candidates moving to Poland
• Annual leave – in full compliance with Polish labour law

Qualifications

Education & Experience

• Minimum high school diploma
• At least 1 year of customer service experience
• Relevant experience with a GDS System (Amadeus) is an added advantage. IATA or airline background is appreciated
• Basic tariff course certification can be considered

Skills & Attributes

• Fluent in English and either Italian, Spanish or Russian – minimum C1 level proficiency in English and one other language
• Strong communication and active listening skills
• Tech‑savvy with solid typing abilities
• Comfortable in fast‑paced, high‑volume environments
• Warm, expressive and service‑oriented personality
• Adaptable, eager to learn and open to new systems
• Able to work under pressure and in rotating shifts (no night shifts)
• Knowledge of European languages such as French or German is an added advantage; C1 proficiency expected

About Qatar Airways Group

Our story started with four aircraft. Today we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and to be part of a truly global community.