VIP Gaming Support Specialist

Growe; Warszawa; On-site; PLN 126,000 - 170,000; Full time

Job summary

A leading entertainment company in Poland is seeking a customer support representative to assist clients with account issues and payments in the iGaming industry. Candidates should have at least 0.5 years of customer support experience, strong communication skills, and be fluent in English. The role requires responding to queries and ensuring compliance with gambling regulations. This is an excellent opportunity to grow within a supportive team environment.

Qualifications

• 0.5+ years of experience in customer support, preferably in iGaming.
• Able to maintain customer confidentiality.

Responsibilities

• Respond to customer queries via live chat or email.
• Clarify questions related to betting odds and winnings calculations.
• Assist with payment-related issues.
• Ensure customer compliance with regulatory requirements.
• Help customers set responsible gambling limits.

Skills

Customer support experience

English proficiency (Intermediate)

Verbal and written communication skills

Problem-solving skills

Job description

A leading entertainment company in Poland is seeking a customer support representative to assist clients with account issues and payments in the iGaming industry. Candidates should have at least 0.5 years of customer support experience, strong communication skills, and be fluent in English. The role requires responding to queries and ensuring compliance with gambling regulations. This is an excellent opportunity to grow within a supportive team environment.