Job Search and Career Advice Platform

Enable job alerts via email!

VIP Experience Manager — Remote, Flexible Hours

SOFTSWISS

Warszawa

Remote

PLN 147,000 - 233,000

Full time

2 days ago
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Job summary

A global gaming company is seeking a VIP Manager to enhance the experience of VIP customers in Warsaw. This role requires building strong relationships, timely communications, and tailored offers to ensure customer loyalty. Candidates should have customer service experience and fluency in German. This position offers full-time remote work and a range of benefits including private insurance and training opportunities.

Benefits

Full-time remote work opportunities
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons
Generous referral program
Training and workshops

Qualifications

  • At least 1 year of experience in a customer service role.
  • Fluency in German at C1 or Native level.
  • Upper-Intermediate or higher proficiency in English.
  • Excellent communication and negotiation skills.

Responsibilities

  • Build and maintain relationships with VIP customers.
  • Respond promptly to VIP customer queries.
  • Work to improve key performance metrics.
  • Develop strategies for player retention.
  • Track customer behavior for offers and bonuses.

Skills

Customer service experience
Fluency in German
Upper-Intermediate English
Communication skills
Negotiation skills
Analytical thinking
Job description
A global gaming company is seeking a VIP Manager to enhance the experience of VIP customers in Warsaw. This role requires building strong relationships, timely communications, and tailored offers to ensure customer loyalty. Candidates should have customer service experience and fluency in German. This position offers full-time remote work and a range of benefits including private insurance and training opportunities.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.