VIP Experience Manager — Remote, Flexible Hours

SOFTSWISS; Warszawa; Remote; PLN 147,000 - 233,000; Full time

Job summary

A global gaming company is seeking a VIP Manager to enhance the experience of VIP customers in Warsaw. This role requires building strong relationships, timely communications, and tailored offers to ensure customer loyalty. Candidates should have customer service experience and fluency in German. This position offers full-time remote work and a range of benefits including private insurance and training opportunities.

Benefits

Full-time remote work opportunities

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons

Generous referral program

Training and workshops

Qualifications

• At least 1 year of experience in a customer service role.
• Fluency in German at C1 or Native level.
• Upper-Intermediate or higher proficiency in English.
• Excellent communication and negotiation skills.

Responsibilities

• Build and maintain relationships with VIP customers.
• Respond promptly to VIP customer queries.
• Work to improve key performance metrics.
• Develop strategies for player retention.
• Track customer behavior for offers and bonuses.

Skills

Customer service experience

Fluency in German

Upper-Intermediate English

Communication skills

Negotiation skills

Analytical thinking

Job description

A global gaming company is seeking a VIP Manager to enhance the experience of VIP customers in Warsaw. This role requires building strong relationships, timely communications, and tailored offers to ensure customer loyalty. Candidates should have customer service experience and fluency in German. This position offers full-time remote work and a range of benefits including private insurance and training opportunities.