VIP Customer Support Representative

Growe; Warszawa; On-site; PLN 126,000 - 170,000; Full time

Job summary

A leading entertainment company in Poland is seeking a customer support representative to assist clients with account issues and payments in the iGaming industry. Candidates should have at least 0.5 years of customer support experience, strong communication skills, and be fluent in English. The role requires responding to queries and ensuring compliance with gambling regulations. This is an excellent opportunity to grow within a supportive team environment.

Qualifications

• 0.5+ years of experience in customer support, preferably in iGaming.
• Able to maintain customer confidentiality.

Responsibilities

• Respond to customer queries via live chat or email.
• Clarify questions related to betting odds and winnings calculations.
• Assist with payment-related issues.
• Ensure customer compliance with regulatory requirements.
• Help customers set responsible gambling limits.

Skills

Customer support experience

English proficiency (Intermediate)

Verbal and written communication skills

Problem-solving skills

Job description

We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting‑edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth.

Growe welcomes those who are excited to:

• Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation;
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
• Assist with issues related to deposits, withdrawals, and other payments;
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
• English proficiency at an Intermediate level or higher;
• Proficient knowledge of customer service, and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;
• Problem‑solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Let’s work together!