TSG Specialist I

UPS; Dobra; Vor Ort; PLN 70.000 - 100.000; Vollzeit

Zusammenfassung

UPS is seeking an IT professional to provide deployment and support services for UPS approved technology products across facilities and client sites. The role includes hardware and software planning, network management, and training support to customers.

You will perform installations, assist with facility technology management, fulfill service requests, and coordinate with teams and vendors to ensure UPS IT standards are met.

Qualifikationen

• Bachelor’s Degree is preferred.
• A+ Certification is preferred.
• Microsoft Certified Solutions Associate (MCSA) is preferred.
• CCENT Cisco Network Certification is preferred.

Aufgaben

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Ausbildung

Bachelor’s Degree

Tools

A+ Certification

Microsoft Certified Solutions Associate

CCENT Cisco Network Certification

Jobbeschreibung

Job Description

JOB SUMMARY

This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

Responsibilities

• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

Qualifications

Preferences:

• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.