Travel Support Agent – Swedish Language Travel Support · Warsaw ·

DIB Travel; Warszawa; Remote; PLN 109,000 - 164,000; Full time

Job summary

A modern travel company is seeking a Travel Support Agent to assist customers in managing bookings and resolving issues. The ideal candidate has strong knowledge of Amadeus GDS, excellent customer service skills, and fluency in Swedish and English. This fully remote role requires flexibility for evening and weekend shifts, and provides training and growth opportunities in a supportive team environment.

Benefits

Fully remote working model

Training and development opportunities

Supportive team environment

Qualifications

• At least 2 years of experience with Amadeus GDS.
• Strong skills in handling flight reservations and changes.
• Experience in booking hotels, trains, and other travel products.

Responsibilities

• Assist travelers with bookings and changes.
• Provide support via phone, email, and chat.
• Ensure all interactions reflect company values.

Skills

Amadeus GDS Knowledge

Flight Reservations

Customer Service

Communication Skills

Fluency in Swedish

Fluency in English

Tools

Zendesk

Job description

Who are we?

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last‑minute challenges.

We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self‑service aren’t enough.

Let’s connect and discuss how you can make a difference on our team!

Apply to DIB if you have:

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience
• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
• Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus
• Willingness to work evenings, night shifts, and weekends from home (shift‑based work)
• A genuine passion for customer service, with excellent communication skills and a solution‑oriented mindset
• Bonus points if you have experience working with Zendesk

What you’ll do:

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests
• Provide empathetic, professional support via phone, email, and chat
• Ensure every interaction reflects our values of speed, care, and efficiency
• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues
• Cover night shifts – 10pm to 6am
• Stay updated on airline policies, travel regulations, and system changes

What’s awesome about working at DIB?

• Be part of a fast‑growing, modern travel company where your voice matters.
• Fully remote working model
• Training, learning, and development opportunities – we invest in your growth.
• A supportive, ambitious, and international team.

Send us your CV in Englishand become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.