Technical Travel L2 Support

Capgemini Engineering; Kraków; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Well-being culture

Hybrid working model

Training opportunities

Job summary

Capgemini Engineering in Kraków is seeking an experienced Client Technical Support L2 to assist client implementations, resolve complex issues, and support testing activities for the Product Team.

You will onboard customers, participate in implementation calls, manage profile imports and setup, perform end-to-end testing, and provide post‑implementation support until a steady state is achieved. Proficiency with Amadeus (GDS) and German language skills are a plus.

Qualifications

• 6+ years in the business travel industry or equivalent experience.
• At least 18 months of recent L2 Support experience.
• Technical proficiency in Amadeus (GDS).
• Experience in Travel and/or Airline industry.
• Fluent in German language is a plus.

Responsibilities

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until steady state.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate issues.
• Support Service Delivery teams by researching issues and escalating to appropriate teams.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues independently with root-cause analysis.

Skills

Communication skills

Problem-solving

Analytical thinking

Independent work

Team collaboration

German language (nice to have)

Tools

Amadeus (GDS)

Job description

Capgemini Engineering

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your role

Client Technical Support L2 is a key resource providing technical support for client implementations, resolving complex issues, troubleshooting problems, and supporting testing activities for the Product Team.

Your tasks

• Support customer onboarding and implementation activities.
• Participate in implementation calls.
• Manage profile imports and company profile setup.
• Perform end-to-end testing and implementation sign-off.
• Provide post-implementation support until a steady state is achieved.
• Support Office ID mapping activities.
• Collaborate with Product Teams to develop new functionalities, conduct testing, and investigate technical issues.
• Support Service Delivery teams by researching issues and escalating them to the appropriate teams.
• Contribute to large-scale projects and implementation initiatives.
• Investigate and resolve issues independently, using analytical and creative problem-solving skills to identify root causes.

Your profile

• At least 6+ years of experience in the business travel industry (equivalent experience preferred)
• At least 18 month of resent L2 Support experience
• Technically proficient in supporting Amadeus (GDS)
• Highly experienced in Travel and/or Airline industry
• Excellent oral and written communication skills
• Ability to work independently and demonstrate self-motivation, strong problem-solving and analytical capabilities
• Capable of coordinating and managing multiple deliverables simultaneously
• Takes ownership of deliverables and proactively seeks improvements
• Demonstrates strong teamwork and collaborative skills
• Fluent in German language (speak and write) - is plus

What You'll Love About Working Here

• Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com