Technical Support Representative

STATSCORE; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading sports data provider is seeking a Technical Support Representative in Katowice, Poland. The successful candidate will ensure exceptional customer service, resolve inquiries, and document technical issues. Ideal candidates have a background in customer support within the sports betting industry and possess strong communication skills. This role offers a salary range of 4,700 - 9,500 PLN gross with various benefits including medical care and performance bonuses.

Benefits

Annual performance bonus

Private medical care

Life insurance

Lunch cards

Sport cards

Professional training & courses

Integration events

Employee referral program

Fruits / coffee / tea / drinks

Fun office activities

Welcome pack

All necessary equipment provided

Qualifications

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs for issue investigation.
• Clear documentation of technical issues for development teams.

Responsibilities

• Addressing customer inquiries and resolving issues.
• Providing timely and accurate information to customers.
• Documenting technical issues and solutions.

Skills

Customer support experience

API usage (GET/POST)

Technical documentation

Communication skills

Knowledge of sports betting

Problem-solving skills

Organizational skills

Ability to multitask

Empathy and patience

Tools

Zendesk

Jira

Job description

STATSCORE!

We are one of the world's leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals. We connect people through what we do, and create a better world for sports, every single day!

PRODUCTS?

All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.

WHAT ROLE WILL YOU TAKE ON A TEAM?

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.

Your Responsibilities

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
• Ability to clearly document technical issues to facilitate communication with development teams.
• Excellent verbal and written communication skills in English (minimum B2 level).
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
• Empathy and patience when dealing with customer concerns.
• Strong organizational skills and the capacity to multitask effectively.
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
• Familiarity with customer support software (e.g., Zendesk, Jira).

OUR EXPECTATIONS

• Experience in customer support, operations, or trading within the B2B sports betting industry.
• Proficiency in using APIs (GET/POST) and analyzing logs and internal system data for issue investigation.
• Ability to clearly document technical issues to facilitate communication with development teams.
• Excellent verbal and written communication skills in English (minimum B2 level).
• Strong knowledge of sports betting, problem-solving abilities, and critical-thinking skills.
• Empathy and patience when dealing with customer concerns.
• Strong organizational skills and the capacity to multitask effectively.
• Flexibility to adapt quickly and efficiently in a dynamic environment, including availability for shift work, weekends, and holidays.
• Familiarity with customer support software (e.g., Zendesk, Jira).

Would Be Your Advantage

• Proficiency in additional languages such as Korean, Chinese, Ukrainian, Spanish, or Portuguese.
• Experience with B2C sportsbook trading.
• Familiarity with CRM systems, advanced ticketing systems, and basic SQL or data query languages.
• Cross-functional collaboration experience with Product, Development, and QA teams.
• Process improvement mindset and workflow automation skills.

Team & Working Conditions

• Annual performance bonus
• Private medical care
• Life insurance
• Lunch cards
• Sport cards
• Professional training & courses + English language courses
• Integration events, family picnics
• Additional days off for: birthdays, volunteer work
• Employee referral program
• Fruits / coffee / tea / drinks
• Fun office activities in our leisure zone such as: table football, play station, board games, darts
• Welcome pack
• All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent!
• Salary range: junior 4 700 - 7 000 PLN gross UoP or mid 7 000 - 9 500 PLN gross UoP

Recruitment Process

There are 2 short stages ahead of you.

• Screening - phone call
• Second interview – meeting with Hiring Manager