Technical Support Engineer - AI, Cloud & Incident Lead

Intetics; Polska; On-site; PLN 50,000 - 70,000; Full time

Job summary

A global technology company is looking for a Technical Support Engineer to join their dynamic team in Poland. This role involves providing technical support through various channels and troubleshooting technical issues. The ideal candidate has 2+ years of relevant experience and a Bachelor’s degree in Computer Science or Engineering. Strong communication skills and a passion for AI and technology are essential.

Qualifications

• Minimum 2+ years experience in a technical customer-facing role.
• Ability to solve problems quickly using critical thinking.
• Strong understanding of internet and cloud technologies.

Responsibilities

• Help customers with technical questions.
• Provide support through email, chat, and Zoom.
• Troubleshoot logs to identify errors and root causes.
• Create support knowledge base articles.

Skills

Customer service experience

Analytical problem-solving

Excellent communication skills

Understanding of APIs

Familiarity with AI concepts

JavaScript proficiency

Education

Bachelor's degree in Computer Science or Engineering

Tools

Postman

Zoom

Job description

A global technology company is looking for a Technical Support Engineer to join their dynamic team in Poland. This role involves providing technical support through various channels and troubleshooting technical issues. The ideal candidate has 2+ years of relevant experience and a Bachelor’s degree in Computer Science or Engineering. Strong communication skills and a passion for AI and technology are essential.