Technical Support (API)

Pracawwarszawie; Warszawa; On-site; PLN 30,000 - 120,000; Full time

Job summary

A technology solutions company in Warsaw seeks an API Solutions Expert to assist enterprise customers in resolving complex issues and optimizing API performance. Candidates should have 2+ years in technical support, strong knowledge of REST and GraphQL APIs, and proficiency in English. This role involves troubleshooting, managing client cases, and contributing to internal technical documentation. An engaging work environment and opportunities for professional growth are offered.

Qualifications

• Proficiency in English (C1).
• 2+ years in technical support or similar technical role.

Responsibilities

• Troubleshooting complex client inquiries via support channels.
• Managing assigned cases to meet client needs.
• Investigating root causes of issues using technical tools.
• Aiding in building technical knowledge base content.
• Developing reports to track platform health.
• Contributing to technical documentation.

Skills

REST APIs

GraphQL APIs

Diagnosing web applications

Troubleshooting mobile applications

OAuth

SAML

SCIM

Job description

About the role:

We’re looking for an API Solutions Expert to work closely with enterprise customers and engineers to resolve complex issues and scale systems. You’ll manage tasks from report to completion, collaborating with technical teams to optimize API performance. If you’re passionate about problem-solving and building scalable solutions, we’d love to hear from you!

Your daily tasks:

• Troubleshooting and handling complex client inquiries via the main support channels;
• Managing assigned cases and providing the best possible solutions to meet client needs;
• Investigating root causes of issues using tools like Chrome Dev Tools, application logs, and monitoring systems;
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present;
• Developing regular reports to track platform health and quality;
• Contributing to the creation of technical documentation and internal knowledge base.

What do we expect from you:

• Language: Proficiency in English (C1);
• 2+ years in technical support or a similar technical role; experience with B2B and SaaS products is a plus.

Skills:

• Strong understanding of REST APIs and/or GraphQL APIs;
• Experience diagnosing and troubleshooting web and mobile applications;
• Knowledge of Single Sign-On (OAuth, SAML, SCIM).

Personality:

• Motivated, energetic, with strong problem-solving and multitasking skills.

Advantages will be:

• Ability to prioritize and plan effectively;
• Independence and the ability to work with minimal supervision;
• Attention to detail;
• Experience in B2B customer interactions;
• Excellent communication and soft skills.