Technical Product Advisor with Italian – 100% Remote

Minacs; Województwo zachodniopomorskie; Remote; PLN 120,000 - 180,000; Full time

Job summary

A tech services company is looking for a Technical Product Advisor with fluent Italian to provide remote support to customers in Poland. The role includes managing inquiries about electronics, assisting both individual and business clients, and providing exceptional service. Candidates should have strong language skills in Italian and English, along with a technical understanding of devices. The position offers stable full-time employment and various development opportunities.

Benefits

Stable employment contract

Private medical healthcare

Life insurance

Multisport card or MyBenefit vouchers

Language online classes

Qualifications

• Fluent Italian and very good English proficiency required.
• Technical understanding of electronic devices.
• Experience in customer service is essential.

Responsibilities

• Handle customer inquiries via email and phone.
• Support B2C and B2B customers with complaints and inquiries.
• Explain device operations to non-technical customers.

Skills

Fluent Italian (C1/C2)

Very good English (B2/C1)

Technical understanding

Customer service experience

Adaptability

Job description

» Job Details# Technical Product Advisor with Italian – 100% RemoteLocationSzczecin, PolandLanguageEnglish## SummaryApply with Concentrix## Description**Job description:*** Handle customer inquiries: e-mails and phone calls* Support individual (B2C) and business customers (B2B)* Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues* Explain non-technical customers how electronics devices work, what is inside the device* Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service* Input data, write quickly and clearly**Requirements:*** Fluent Italian (C1/C2) – both written and spoken* Very good English (B2/C1) – both written and spoken* Technical understanding – interest or knowledge of how electronic devices work* Ability to deal with challenging or disappointed customers in a calm way* Team player, adaptable, and quality-focused with good IT tool skills* Experience in customer service (individual / business customers)**Mile widziane:*** Interest in a new technology and electronics trends**We offer:*** Work at home (100% remote from Poland) and IT devices* Stable employment contract for full-time position* Dedicated training - we will teach you everything* Quick start: December 2025* Development opportunities (Concentrix Academy for the future Team Leaders)* Language online classes for free (Polish and English)* An access to the unlimited courses (Concentrix University, LinkedIn Learning)* Private medical healthcare, and life insurance* Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)* Competitions with attractive awards* Be The Best recognition program to appreciate your attitudes and skills* Work with Friends and Earn: referral campaign with financial bonuses