Technical Product Advisor with Italian – 100% Remote

Concentrix; Szczecin; Remote; PLN 120,000 - 180,000; Full time

Job summary

A global technology services provider is seeking a Customer Service Representative to handle inquiries for individual and business customers in Szczecin, Poland. The ideal candidate must be fluent in Italian and proficient in English, with a technical understanding of electronic devices. This remote role offers a full-time stable employment contract along with comprehensive training and numerous development opportunities.

Benefits

Private medical healthcare

Life insurance

Multisport card

Language online classes

Development opportunities

Referral campaign with financial bonuses

Qualifications

• Fluency in Italian and English required for effective communication.
• Interest in technology and electronic devices.
• Experience in handling customer inquiries and complaints.

Responsibilities

• Handle customer inquiries via e-mails and phone calls.
• Support both individual and business customers.
• Explain electronic devices and address technical issues.

Skills

Fluent Italian (C1/C2)

Very good English (B2/C1)

Technical understanding

Customer service experience

Good IT tool skills

Adaptability

Job description

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Job Description

• Handle customer inquiries: e-mails and phone calls
• Support individual (B2C) and business customers (B2B)
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues
• Explain non-technical customers how electronics devices work, what is inside the device
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
• Input data, write quickly and clearly

Requirements

• Fluent Italian (C1/C2) – both written and spoken
• Very good English (B2/C1) – both written and spoken
• Technical understanding – interest or knowledge of how electronic devices work
• Ability to deal with challenging or disappointed customers in a calm way
• Team player, adaptable, and quality-focused with good IT tool skills
• Experience in customer service (individual / business customers)

Mile Widziane

• Interest in a new technology and electronics trends

We Offer

• Work at home (100% remote from Poland) and IT devices
• Stable employment contract for full-time position
• Dedicated training - we will teach you everything
• Quick start: December 2025
• Development opportunities (Concentrix Academy for the future Team Leaders)
• Language online classes for free (Polish and English)
• An access to the unlimited courses (Concentrix University, LinkedIn Learning)
• Private medical healthcare, and life insurance
• Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
• Competitions with attractive awards
• Be The Best recognition program to appreciate your attitudes and skills
• Work with Friends and Earn: referral campaign with financial bonuses