Tech Solutions Specialist with French

Cognizant Technology Solutions Poland Sp. z o.o.; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

A global technology company is seeking a customer service representative in Kraków, Poland. The role involves communicating with advertisers, verifying web product implementations, and providing high-quality service. Candidates must be fluent in French and English (C1 level) and possess strong troubleshooting and communication skills. Experience in a B2B environment and knowledge of CMS platforms is a plus.

Qualifications

• Fluent in French and English at C1 level.
• Experience in a B2B environment.
• Technologically savvy and quick to learn new software.

Responsibilities

• Communicate with advertisers and internal teams via phone, email, and chat.
• Verify the implementation of web-based products with customers.
• Deliver high-quality service to customers.

Skills

French language proficiency

English language proficiency

Troubleshooting skills

Strong communication skills

Customer service skills

Relationship management

Tools

CMS platforms knowledge (Wordpress/Shopify/Wix/Joomla)

HTML knowledge

JavaScript knowledge

Job description

Responsibilities:

• Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,
• Perform and verify the implementation of web-based products with customers,
• Give guidance, support, and train customers on how to use the products,
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,
• Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,
• In progress case handling to meet business requirements.

Your profile:

• French & English language on at least C1 level,
• Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process,
• Troubleshooting skills,
• Experience working in a B2B environment,
• Strong communication, customer service, relationship management, and support skills,
• Online advertising or ad product experience,
• Being able to “read and understand” web programming languages (such as HTML) would be a plus,
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus,
• Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus.