Team Leader with German

Concentrix; Katowice; On-site; PLN 45,000 - 60,000; Full time

Job summary

A leading customer service provider in Katowice is seeking an experienced team supervisor who is proficient in both German and English. You will lead a call center team, ensuring high standards of service, coaching team members, and addressing performance concerns. Ideal candidates have at least an associate's degree and strong leadership skills. This role requires working in our office and following the German calendar.

Qualifications

• 6+ months experience in a similar role.
• Strong motivation and skills to coach and develop team members.
• Technical knowledge is advantageous.

Responsibilities

• Supervise a German speaking call center team, ensuring adherence to policies.
• Coach team members to meet performance goals.
• Address performance issues and implement corrective actions.
• Ensure customer service meets KPIs and targets.
• Handle escalated customer calls and provide expertise.

Skills

Proficient in German (C1)

Proficient in English (B2)

Leadership skills

Strong communication abilities

Excellent under pressure

Education

Associate's degree

Job description

Qualifications

• Associate's degree and 6+ months experience in a similar role.
• Proficient in German (C1) and English (B2).
• Must work from our Katowice office, following the German calendar.
• Strong motivation and skills to coach and develop team members.
• Excellent under pressure with strong follow-through skills.
• Strong written and verbal communication abilities.
• Leadership skills to mentor and guide a team.
• Technical knowledge is advantageous.

Responsibilities

• Supervise and monitor a call center German speaking team, ensuring adherence to attendance and work policies.
• Regularly coach team members to meet weekly performance goals.
• Address performance issues, create improvement plans, and implement corrective actions as necessary.
• Ensure customer service meets contract KPIs and financial targets.
• Communicate expectations and updates clearly to the team.
• Handle escalated customer calls and provide expertise as needed.
• Conduct team meetings for effective communication and feedback.
• Stay updated with company procedures and attend manager training sessions.