Support Engineer

Groupe SII; Gliwice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading technology consulting firm in Gliwice seeks a Support Engineer to manage production support processes and troubleshoot issues. This role involves working with global teams on innovative solutions to enhance client satisfaction in Investment Banking. Strong skills in Production Support and analytical problem-solving are required.

Qualifications

• Expertise in Production Support processes and procedures.
• Strong analytical skills for Root Cause Analysis and troubleshooting.
• Basic understanding of DevOps and related tools.

Responsibilities

• Manage Production Support processes including Change, Incident, Problem, and Service Management.
• Conduct Root Cause Analysis and implement workarounds for defects.
• Provide comprehensive support for critical incidents in Investment Banking applications.

Skills

Production Support processes

Analytical skills for Root Cause Analysis

ServiceNow

Jira

Infrastructure troubleshooting

DevOps tools

Shell scripting

SQL scripting

Oracle databases

PostgreSQL databases

Job description

Join our dynamic team as a Support Engineer and contribute to groundbreaking projects utilizing cutting-edge technologies like RPA, Machine Learning, and Data Analytics to transform the Investment Banking landscape. This role offers the opportunity to collaborate with global teams and innovate solutions that enhance client satisfaction and operational efficiency.

Your role

• Manage Production Support processes and procedures, including Change, Incident, Problem, and Service Management
• Conduct Root Cause Analysis, troubleshoot issues, and implement workarounds for defects in production environments
• Provide comprehensive investigation and communication support for all critical business-impacting incidents related to Investment Banking applications
• Assume IT Service ownership responsibilities, including service continuity, Service Sustainability Program (SSP), and support for engineering teams with analysis, DevOps, production deployments, risk, and compliance
• Monitor and track production issues using ticketing systems such as ServiceNow and Jira, ensuring thorough follow-up to resolution
• Deploy software on Linux and Windows across multiple environments

Your skills

• Expertise in Production Support processes and procedures
• Strong analytical skills for Root Cause Analysis and troubleshooting
• Experience with ticketing systems like ServiceNow and Jira
• Knowledge of patch management and vulnerability management practices
• Hands-on experience with infrastructure troubleshooting for Linux and Windows environments
• Basic understanding of DevOps and related tools such as Jenkins and Ansible
• Proficiency in shell scripting, SQL scripts, and working with Oracle and PostgreSQL databases
• Previous work with role-swap and disaster recovery (DR) test procedures
• Experience in creating and supporting CI/CD pipelines

Job no.240709-YOJ2J

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