Strategic CSM — Drive Value & Adoption (Remote)

Unit4; Wrocław; Remote; PLN 70,000 - 90,000; Full time

Job summary

A leading business software company is seeking a Customer Success Manager to enhance client relationships and drive software adoption. The role involves strategic advising and requires proven experience in customer success and strong communication skills. The position offers full flexibility to work remotely from Poland. Enjoy a culture built on trust and enjoy various employee benefits that promote well-being and inclusivity.

Benefits

Uncapped time off policy

Remote working opportunities

Commitment to sustainability initiatives

Inclusive working environment

Qualifications

• Proven experience in a customer-facing role.
• Fluent in English and Spanish; other languages a plus.
• Strong relationship-building skills and customer-first mindset.

Responsibilities

• Design and execute customer success plans that align with clients' strategic goals.
• Conduct regular business reviews with C-level executives.
• Collaborate with Sales, Product, Support to enhance customer experience.

Skills

Customer Success Management

Account Management

Fluent English

Fluent Spanish

Relationship building

Change management

Education

Bachelor’s or Master’s degree in Business, Supply Chain, or related field

Tools

Microsoft Office (Excel, PowerPoint)

Job description

A leading business software company is seeking a Customer Success Manager to enhance client relationships and drive software adoption. The role involves strategic advising and requires proven experience in customer success and strong communication skills. The position offers full flexibility to work remotely from Poland. Enjoy a culture built on trust and enjoy various employee benefits that promote well-being and inclusivity.