Strategic CSM — Drive Value & Adoption (Remote)

Unit4; Łódź; Remote; PLN 60,000 - 80,000; Full time

Job summary

A leading software solutions provider is seeking a Customer Success Manager to join their team. This role focuses on driving customer satisfaction and value realization through tailored success plans. Candidates should have experience in customer account management, be fluent in English and Spanish, and possess strong relationship-building skills. This position offers remote work flexibility from within Poland.

Benefits

Uncapped time off policy

Remote working opportunities

Commitment to sustainability

Inclusive working environment

Qualifications

• Proven experience in a customer-facing role.
• Knowledge of Procurement/Sourcing is preferred.
• Strong communication and presentation skills.

Responsibilities

• Design and execute tailored customer success plans.
• Gather and analyze feedback to advocate for customer needs.
• Conduct regular business reviews with key stakeholders.

Skills

Customer Success

Account Management

Fluent in English and Spanish

Proficiency in Microsoft Office

Relationship-building

Analytical mindset

Education

Bachelor’s or Master’s in Business or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

A leading software solutions provider is seeking a Customer Success Manager to join their team. This role focuses on driving customer satisfaction and value realization through tailored success plans. Candidates should have experience in customer account management, be fluent in English and Spanish, and possess strong relationship-building skills. This position offers remote work flexibility from within Poland.